I have uploaded the new version of the add-on but the tools do not show up at all. Tried several times. Have restarted and refreshed, etc...

Summary of what I have:

Blank Canvas Gmail Sig 1.12.04

Firefox version: 3.6
Regular Gmail, Gmail version: gmail_fe_642_p16

Labs I am using: Multiple inboxes, pictures in chat, muzzle, canned responses, forgotten attachment reminder, custom label colors, undo send, send & archive, google docs gadget, google calendar gadget ( I did try to disable multiple inboxes and reload already)

I do have multiple send-as addresses.

Other Addons: Better Gmail 2 0.9.8 (only for the purpose of Folders4Gmail), evernote web clipper, gmail manager


Thoughts?

So I disabled all the labs...and the other add-ons...and still get nothing :). 

I do have the JavaScripts alerts selected.  Tried again with new version...disabled all labs...and still nothing. 

I have disabled gmail manager and better gmail 2.  I have all labs disabled. I have no script blockers installed.  Cannot find anything else in the bug reports that sounds applicable.  Anything in the firefox tools I should check?  Really strange...I get no errors but still does not show up.

Nope.  But I will do that later tonight and let you know! 

I am still having this problem but found that I could get the buttons back by disabling and then enabling the BC signature add-on.  Are others continuing to have this problem?

I'm having this problem as well.

Wendy's suggestion of disabling-reboot-enabling your extension does work though.  I'll keep an eye on the javascript console to see if there is some trigger when it stops working again (as it will, eventually).

I have never been able to get it to show up...after multiple times of enabling, etc.  But for the first time, I got a java script error:

com.BlankCanvas.GmailSigInstance:

drawToolsAfter()

TypeError: this.parentNode is null

com.BlankCanvas.GmailSigInstance:

insertSignature()

Error: Permission denied for <https://mail.google.com> to get property HTMLDocument.body from <https://nl3atn8402ncgahndqn8rb6qi2ld2g5a-a-gm-opensocial.googleusercontent.com>.

Signature options disappeared from my and my client's gmail.

Have uninstalled and reinstalled and restarted in between - she has no other plugins or addons and is trying to reinstall your latest version without success.

I have:

fireftp 1.07

Forecast Fox 0.9.10.3

Google Gears 0.5.36.0

Sage 1.4.5

Web developer 1.1.6

Firefox: 3.5.8

GMail: ?? - probably latest - it has Buzz - will read your bug report page to find it ....again...

Hello,

I'm using Chrome and having the same problem. The Signature features just aren't showing up. I disabled all labs features and all other extensions. Still broke :(.

Add me to the list of those who have lost BC Gmail sigs functionality. The buttons simply do not show up at all. I have tried all of the fixes suggested here. Uninstalling and reinstalling. Disabling other addons, disabling Google Labs features. None of it matters.

Same problem to me. No solution yet.

Ok, I think I figured out what my issue was.  Blank Canvas only works for me "Rich Formatting" mode.  When I switch to "Plain Text" it goes away.  Not sure if I missed that in the instructions, but I don't think so.

Hopefully this is what is the problem for others as well.

I'm having this problem too but only with Firefox. Disabling, reenabling restarting firefox etc - nothing works. I have enabled debug but am getting no messages

• What version of BC Gmail Signatures are you using?
  1.12.06b
• What version of Firefox or Google Chrome are you using?
  FF 3.6.3
• Are you using regular Gmail or Google Apps?
  regular
• What version of Gmail do you have? **

gmail_fe_774_p8

• Do you have any Gmail Labs features enabled?
  Loads - but problem still occurs if I load with Labs disabled
• Do you have any "send as" addresses set up?
  Yes
• What locale is your Firefox set to? (e.g. en-US, pt-BR, etc.)
  Where do I find this?
• What language is your Gmail account set to?
  English (US)
• What other add-ons do you have installed and enabled?
  
  

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Hi,

     I'm also having this problem as of recent.  I have just enabled JavaScript Error and this is what it gave me (I don't know what it means)

Error in com.BlankCanvas.GmailAPI:

getMainElement()

TypeError: gmailInstance.mainElementWrapper is undefined

function () {
    try {
        var gmailInstance = this;
        if (typeof gmailInstance.mainElementWrapper == "undefined") {
            switch (gmailInstance.getGmailVersion()) {
              case "gmail_fe_642_p13":
              default:
                gmailInstance.mainElementWrapper = gmailInstance.$("div:first div:first + div div:first div:first + div + div div:eq(3) + div div:first div:eq(3) + div div:first")[0];
                if (typeof gmailInstance.mainElementWrapper == "undefined") {
                    gmailInstance.mainElementWrapper = gmailInstance.$("div:first div:first + table td:eq(0) + td + td div:first + div div:eq(3) + div div:first div:eq(3) + div div:first")[0];
                }
            }
            gmailInstance.mainElementWrapper.setAttribute("id", "bcGmailMainElementWrapper");
        }
        return gmailInstance.mainElementWrapper;
    } catch (e) {
        gmailInstance.debug("getMainElement()nn" + e);
    }
}

function () {
    try {
        switch (this.getGmailVersion()) {
          case "gmail_fe_642_p13":
          default:
            return this.$("div:visible", this.getMainElementWrapper())[0];
        }
    } catch (e) {
        this.debug("getActiveElement()nn" + e);
    }
}

function () {
    try {
        if (gmailInstance.listeningForViewChange) {
            var newActiveElement = gmailInstance.getActiveElement();
            if (newActiveElement != oldActiveElement) {
                oldActiveElement = newActiveElement;
                gmailInstance.stopListeningForElements();
                callback();
            }
        }
    } catch (e) {
        gmailInstance.debug("registerViewChangeCallback()nn" + e);
    }
}

function () {
    b.D && b.D();
    return a.apply(this, arguments);
}

function () {
    try {
        return a.apply(this, arguments);
    } catch (d) {
        c.w(d);
        h(d);
    } finally {
    }
}